Our Commitment to Your Privacy
FlowbitConnect operates under South Korean data
protection laws, including the Personal
Information Protection Act (PIPA). We're based
at EBS Building, 8th Floor, Hallyuwoldeu-ro,
Ilsandong-gu, Goyang-si, Gyeonggi-do, South
Korea.
This document outlines what data we collect, why
we need it, and how you can control your
information. We believe transparency builds
trust, so we've written this policy in plain
language instead of legal jargon.
If something isn't clear, reach out to us at
contact@flowbitconnect.com. We're here to answer
your questions.
What Information We Collect
We collect different types of information
depending on how you use our platform. Some data
you give us directly, while other information we
gather automatically as you browse.
Account Information
Name, email address, phone number, and
password when you register. We need this
to create your account and communicate
with you about our services.
Learning Data
Course progress, quiz results, discussion
posts, and saved materials. This helps us
personalize your learning experience and
show you relevant content.
Technical Information
IP address, browser type, device
information, and how you navigate our
site. We use this to improve platform
performance and security.
Communication Records
Messages you send through our contact
forms, support tickets, or email
correspondence. We keep these to provide
better assistance and track service
issues.
Information We Don't Collect
We don't ask for financial information like bank
account details or credit card numbers unless
you're making a payment, and even then, payment
processing happens through third-party services
that don't share your financial data with us.
We also don't collect sensitive personal data
like medical records, religious beliefs, or
political affiliations. Our platform focuses on
trading education, so we only gather what's
relevant to that purpose.
How We Use Your Information
Your data serves specific purposes. We're not in
the business of collecting information for its
own sake.
- Providing access to
learning materials and tracking your progress
through courses and programs
- Sending important
updates about course schedules, platform
changes, or service interruptions
- Responding to your
questions and providing technical support when
you need help
- Improving our
content based on what topics interest learners
and where people struggle
- Preventing fraud,
unauthorized access, and maintaining platform
security
- Meeting legal
obligations under South Korean law and
maintaining business records
- Analyzing usage
patterns to make the platform faster and easier
to use
Marketing Communications
We'll occasionally send you information about
new courses or features that might interest
you. You can opt out of these messages
anytime by clicking the unsubscribe link in
any email or adjusting your account settings.
We'll still send you essential
service-related messages even if you opt out
of marketing.
Sharing Your Information
We're not in the business of selling your data.
However, running an online education platform
means working with service providers who need
access to certain information.
Service Providers We Work With
- Hosting companies
that keep our platform running and store course
materials
- Email service
providers that deliver course updates and
support messages
- Analytics tools that
help us understand how people use our platform
- Payment processors
for handling transactions securely
- Customer support
software for managing help requests efficiently
These companies are bound by contracts requiring
them to protect your data and use it only for
the specific services they provide to us. They
can't use your information for their own
purposes.
Legal Requirements
Sometimes we're legally required to share
information with government authorities or
regulatory bodies in South Korea. This might
happen if there's a court order, investigation,
or legal proceeding. We'll notify you about such
requests unless we're legally prohibited from
doing so.
Your Rights and Choices
South Korean law gives you significant control
over your personal information. Here's what you
can do and how to do it.
Your Privacy Rights
-
Access Your Data
Request a copy of all personal
information we hold about you. We'll
provide this in a readable format
within 10 business days.
-
Correct Inaccurate Information
Update or fix any incorrect personal
details in your account. You can do
this yourself through your profile
settings or contact us for help.
-
Delete Your Account
Request complete deletion of your
account and associated data. We'll
remove everything except information
we're legally required to keep for
business records.
-
Stop Processing
Object to how we're using your
information or ask us to stop
processing it for certain purposes like
marketing.
-
Data Portability
Get your data in a format you can
transfer to another service provider if
you decide to leave our platform.
-
Withdraw Consent
Change your mind about permissions
you've previously granted, though this
might affect your access to certain
features.
How to Exercise Your Rights
Send requests to contact@flowbitconnect.com with
"Privacy Request" in the subject line. Include
your full name and registered email address so
we can verify your identity. We'll respond
within 10 business days with either the
requested information or an explanation of why
we need more time.
If you're not satisfied with our response, you
can file a complaint with the Personal
Information Protection Commission in South
Korea.
Security Measures
We take reasonable steps to protect your
information from unauthorized access,
alteration, or destruction. Security is an
ongoing process, not a one-time setup.
Technical Safeguards
️
Regular Security Audits
All data transmission between your browser and
our servers uses industry-standard encryption.
Our staff can only access user data when
necessary for their job functions, and all
access is logged.
We maintain regular backups stored in secure
locations separate from our primary systems. In
case of technical failure, we can restore your
learning progress and account information.
What You Can Do
Choose a strong, unique password for your
account. Don't reuse passwords from other
websites. Log out after using shared computers.
Be careful about what information you share in
discussion forums since other learners can see
those posts.
Data Retention
We keep different types of information for
different periods based on legal requirements
and practical needs.
|
Account Information
|
Active account period plus 3 years
|
Required by South Korean business
record laws
|
|
Course Progress
|
Active account period plus 1 year
|
Allow reactivation and certificate
verification
|
|
Payment Records
|
5 years
|
Tax and financial audit requirements
|
|
Support Messages
|
3 years
|
Service quality tracking and legal
compliance
|
|
Marketing Preferences
|
Until you opt out or close account
|
Honor your communication choices
|
When retention periods expire, we securely
delete or anonymize the data. Anonymized data
can't be linked back to you personally and may
be kept indefinitely for statistical analysis.
Cookies and Tracking
Our website uses cookies and similar
technologies to remember your preferences and
understand how you use our platform.
Types of Cookies We Use
- Essential cookies
that make the platform work, like keeping you
logged in and remembering your course progress
- Performance cookies
that help us see which pages are popular and how
people navigate the site
- Functionality
cookies that remember your preferences like
language settings or video playback speed
- Analytics cookies
from services like Google Analytics that show us
overall usage patterns
You can control cookies through your browser
settings. Blocking all cookies might affect how
the platform works, though you'll still be able
to browse public content.
Children's Privacy
Our services are designed for adult learners. We
don't knowingly collect information from anyone
under 14 years old without parental consent, as
required by South Korean law.
If you're under 14 and want to use our platform,
please have a parent or guardian contact us
first. If we discover we've collected data from
a child without proper consent, we'll delete it
promptly.
International Data Transfers
Your information is primarily stored on servers
located in South Korea. Some of our service
providers operate in other countries, which
means your data might be transferred
internationally.
When we transfer data outside South Korea, we
ensure adequate protection through standard
contractual clauses or other approved
safeguards. These mechanisms are recognized by
the Personal Information Protection Commission.
Changes to This Policy
We update this policy occasionally to reflect
changes in our practices or legal requirements.
When we make significant changes, we'll notify
you by email or through a prominent notice on
the platform.
The "Last Updated" date at the top shows when
the current version took effect. We encourage
you to review this policy periodically,
especially before providing new personal
information.
Continuing to use our services after changes
take effect means you accept the updated policy.
If you disagree with changes, you can close your
account.
